Terms of Service – Ajwa Fabrics Lahore
Welcome to Ajwa Fabrics. By accessing or using our website (ajwafabrics.com) or purchasing from us in-store or online, you agree to follow the terms and conditions listed below. These terms apply to all visitors, customers, and users of our services.
1. Acceptance of Terms
By using our website or placing an order, you confirm that you:
- Are at least 18 years old
- Agree to our Terms of Service
- Agree to our Refund Policy and Privacy Policy
If you do not agree with any part of these terms, please do not use our website.
2. Product Information & Pricing
We aim to provide accurate product details, however:
- Colors may vary slightly due to lighting or device screens
- Measurements or minor variations may occur
- Prices are subject to change without prior notice
Ajwa Fabrics reserves the right to modify, update, or discontinue products anytime.
3. Orders & Availability
Placing an order does not guarantee availability.
We may cancel or refuse any order if:
- The product is out of stock
- Payment is incomplete
- Information provided is incorrect
- Fraudulent activity is suspected
Customers will be notified in such cases.
4. Payment Terms
We accept various payment methods depending on region:
- Cash on Delivery (COD)
- Bank Transfer
- Easypaisa/JazzCash
- Credit/Debit Cards (via secure gateways)
Ajwa Fabrics does not store complete banking or card details.
5. Shipping & Delivery
- Delivery times vary based on location and courier service.
- Delays due to weather, holidays, or courier issues are beyond our control.
- Customers must provide accurate address and contact details.
- Shipping charges (if any) will be displayed at checkout.
6. Return, Refund & Exchange Policy
By purchasing from Ajwa Fabrics, you agree to our official Refund & Exchange Policy, which includes:
- No cash refunds
- 7-day exchange (conditions apply)
- Non-returnable items such as bridal wear, custom stitching, and sale items
- Store credit where applicable
Please refer to our Refund Policy page for full details.
7. Use of Website
You agree not to:
- Use our website for unlawful or fraudulent activities
- Copy our images, content, or product descriptions without permission
- Attempt to disrupt or hack the website’s functionality
- Use automated tools or bots to access our site
Violation may result in restriction or legal action.
8. Intellectual Property Rights
All content on Ajwa Fabrics’ website—including images, logos, product designs, text, and graphics—is the exclusive property of Ajwa Fabrics.
You may not:
- Copy
- Reproduce
- Sell
- Distribute
- Modify
any part of our content without written permission.
9. Discount & Promotions Policy
All discount offers, deals, and sales:
- Are valid for a limited time
- Cannot be combined unless mentioned
- Do not apply to customized orders or bridal dresses (unless specified)
- May be changed without prior notice
10. Third-Party Services
Our website may include links to:
- Courier tracking pages
- Payment gateways
- Social media platforms
- Brand partner websites
We are not responsible for the content, privacy, or security practices of these third-party sites.
11. Limitation of Liability
Ajwa Fabrics is not liable for:
- Delays in delivery caused by couriers
- Losses caused by inaccurate customer information
- System outages, technical issues, or cyber-attacks
- Minor color or size variations
- Unauthorized use of your account
You use our services at your own risk.
12. Account Responsibility (for registered users)
If you create an account:
- Keep your login details private
- You are responsible for all activities under your account
- Notify us immediately if you suspect misuse
13. Changes to Terms
Ajwa Fabrics may update these Terms of Service at any time.
Continued use of the website means you accept the updated terms.
